Contact Center

Create a Multimedia Highway to give your agents the ultimate tools to optimize communications across all media, so they can make the most of each business opportunity that presents itself.

Unified Communications for Business (UCB) enables contact centers to control the delivery of every contact, regardless of media type. Faxes, emails, SMS messages, chats and requests generated from the web are treated with the same care as phone calls. By handling all the different media equally, you can deliver a consistently high level of service - which is important considering that your contact center is a key component to the first impression you make with your prospects and the ongoing support perception of your regular customers.