Westfield

Westfield Corporation benefits from NEC telecommunications technology, designed and implemented by The Maynard Group in malls, coast to coast. Excessive busy signals were eliminated by simply upgrading their services to a PRI, a high capacity, feature-rich line. Direct phone numbers allow vendors and clients to reach a Westfield staff member quickly, without needing to go through the switchboard or auto attendant. The administrative staff effortlessly directs calls using the system’s built-in busy status indicators and quick transfer keys. Additionally, Westfield recognizes a cost savings at many of their malls because the NEC equipment also combines emergency call box lines, elevator call lines into a centralized platform, eliminating the need for costly analog services from the phone company.